Handling Grievances

We have noticed an increase in grievances being raised and the use of employees using AI to draft complaints.  Grievances have now become more detailed, more legalistic and complex, this coupled with the Employment Rights Act (ERA) changes and easier access to employment rights information, the importance of a clear, robust and published grievance procedure is evident.

Our guidance is:

• Explore whether an informal resolution is possible

• Comply with the terms of your published procedure

• Deal with issues promptly

• Appoint an investigator and carry out an investigation

• Consider preparatory measures

• Make sure that meeting invitations are correctly worded

• Decisions to be given in writing with the right of appeal

• Retain appropriate records and the procedure followed

If you would like some guidance or assistance with handling grievances, require a written policy and procedure, please do let us know on: info@sos-hr.co.uk or call 01473 276 170.